Introduction

1. Information We Collect

1.1 Personal Information

When you use our services or website, we may collect the following personal information:

• Name
• Email address
• Phone number
• Payment information
• Identification documents (for verification purposes)

1.2 Non-Personal Information

We may also collect non-personal information such as:

• Browser type
• Operating system
• IP address
• Pages viewed and time spent on our website

2. How We Use Your Information

2.1 Personal Information

We use personal information to:

• Provide and manage our luggage storage services
• Process payments and refunds
• Communicate with you about your bookings and inquiries
• Improve our services and website
• Comply with legal obligations

2.2 Non-Personal Information

We use non-personal information to:

• Analyze website traffic and usage patterns
• Enhance user experience
• Improve our services and website functionality

3. Sharing Your Information

3.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in providing our services, such as payment processors and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government regulations).

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access – You have the right to request copies of your personal information.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal information under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal information under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal information under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but some features of our website may not function properly as a result.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@luggageease.com
• Phone: +356 7797 2360
• Address: 12A, Gorg Borg Olivier Street, St. Julian’s, STJ 1083, Malta.